Information, Communication and Multimedia Centre (IKMZ) at the Viadrina

News

IT service desk, IT support, helpline, making phone calls

IT Service Desk: Hotline now available!

With immediate effect, you can now contact the IT Service Desk not only by email, but also by telephone via our new hotline on extension 5000. We’ll be happy to help with any questions, technical issues or IT-related enquiries.

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Podcast studio, video studio

New podcast and video studio opened at the IKMZ

A new podcast and video studio is now available at the IKMZ. Over the past few months, the former TV studio's voiceover room has been converted into a modern and largely automated production room by the Event and Media Technology division.

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Cisco Jabber, business calls, home office

Please use Cisco Jabber for business calls

Making business calls - even when working from home - while remaining reachable on your usual university number: This is easily possible with Cisco Jabber. The softphone solution also offers practical functions such as presence display, chat and direct access to the phone book.

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SoSafe, e-learning campaign

Cyber security e-learning courses available again

A new e-learning campaign from our provider SoSafe on the topic of cyber security has been launched. Register and expand your knowledge with familiar modules and exciting new topics.

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All News

Current messages and maintenance work

e-mail

Maintenance work on the e-mail system on 12/03/2026

Maintenance work on the Exchange system is planned for 12 March 2026 from 07:30 to 14:00. During the switchover between active and passive servers, there may be short-term access problems.

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Nextcloud

Nextcloud maintenance work on 23.01.26 from 17:00

Due to maintenance work on Viadrina's Nextcloud system (mycloud.europa-uni.de) Friday (23.01.26), Mycloud is expected to be temporarily unavailable between 17:00 and 21:00.

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AI, Survey

Survey on the use of AI at the Viadrina

AI at the Viadrina - how are things going for you? After a year of practical testing, we would like to know which AI tools you have used, what works well and where there is still a need. Please take a moment to complete our survey (by 12 noon on 5 January 2026) and forward it to colleagues who also work with AI.

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File server

New file server from 02.01.2026!

The IKMZ is modernising Viadrina's file storage system - stable, secure and future-proof. For most users, everything runs automatically. Only mobile access via Eduroam or VPN requires a one-off reconnection.

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All messages and maintenance work

Our service for students

Account for students

With your central Viadrina account, you can access e-mail, Moodle, viaCampus and library resources with just one login. You will also receive all important information on password management here. This allows you to organise your studies easily and securely.

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Have you just started your studies at Viadrina?

You should be familiar with these important information in order to start your studies successfully.

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viaCampus

Our campus management system -- the portal for the administration of studies, examinations and courses at the European University Viadrina. With your student account you can register, apply, re-register, print certificates and register for examinations.

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Online learning tools

At the Center for Teaching and Learning you will find comprehensive information on the tools and methods available to help you design and successfully implement your online teaching.

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Computer labs at the Viadrina

Take advantage of the computer labs at the Viadrina: perfect for research, learning and creative projects - everything you need for your studies!

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Copying, printing and scanning on campus

There are publicly accessible printing and copying machines in every building that can be used with the chip card. Find out more here!

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Students: Frequently asked questions and answers

Frequently asked questions from students

Services of the IKMZ

IT support of the IKMZ

Our service for employees (internal)

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Are you new to the Viadrina?

Welcome to the European University Viadrina! To help you get started, we have summarised the most important first steps. From setting up your workplace to getting to know the team - get off to a successful start in your new role!

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Account for employees

The central account for employees offers easy access to e-mail, internal networks and applications of our university for secure communication and efficient collaboration. Discover the benefits now!

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How you can procure hardware.

The Procurement Department of the IKMZ helps with hardware and software orders for research, teaching and administration. Here you will find important information on efficient and compliant ordering (Viadrina-internal).

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How you can procure software.

The IKMZ Procurement helps with software orders. Use the form for smooth processing, here you will find all the important information for efficient ordering (Viadrina-internal).

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We are getting new colleagues - what needs to be done?

Our onboarding guide page makes it easier for you to prepare a new team member! This checklist will help you to complete all the necessary steps before a new colleague joins us.

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Everything about working from home

In times of flexible working models, it is important to be productive even when working from home or on the move. This guide offers tips on how to optimise workplace design and communication. You can find more information on our website (Viadrina-intern).

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Our service for employees

Frequently asked questions from employees

Services and instructions

IT support of the IKMZ

Our memberships