Limited availability of the IT Service Desk and the helpline

Due to staff absences caused by illness, the IT Service Desk and the helpline are currently operating with reduced staffing levels. As a result, there may currently be longer waiting times when calls are answered, as well as delays in processing incoming tickets. We are, of course, doing our best to deal with all enquiries as quickly as possible and ask for your understanding if it takes a little longer than usual to get back to you or provide support at the moment. Thank you very much for your patience and understanding! Your IT Service Desk Team